How long does it typically take to receive my crochet items after placing an order?
The time it takes to receive your crochet items depends on several factors, including the complexity of your order and our current workload. Typically, custom orders are completed within 3 to 5 business days at the moment, from the date of your order placement. We strive to keep you informed every steps of the way. We will provide you with updates on the status of your order with pictures and feeds throughout the process. Shipping can take up to 3 to 14 days.
How do I place an order for custom crochet items?
To place an order for custom crochet items, simply visit our website and navigate to the Custom order or message us directly with your specifics. There you can specify your preferences and requirements. Once submitted, we’ll get in touch with you to discuss the details further.
What type of yarn do you use in your crochet products?
We use a variety of quality yarns sourced from trusted and local suppliers for all our crochet products. Our selection includes a variety of materials such as cotton, acrylic, wool, polyester, and blends ensuring durability, softness, and colour vibrancy in every piece. You can also select your preferences in the creation of your crochet product.
Can I request a specific design or pattern for a custom order?
Absolutely! We love bringing your creative visions to life. Simply reach out to us through our custom order and direct messagery with your pattern and ideas. We will work with you closely and create a custom crochet item tailored to your preferences.
Do you offer international shipping for your crochet?
Yes, currently we ship across Canada and the United States. We offer international shipping for our crochet products. Whether you’re located across town or across the globe, we’re commited to delivering our handmade creations to you. Shipping rates and delivery times may vary depending on your location, so please contact us for specific information regarding international shipping options and cost.
How long does it take for us to return your message?
We aim to reply to all messages within 24 to 48 hours during business hours. Your patience is appreciated as we strive to address your inquiries promptly.
What is your return Policy?
While we take pride in the quality of our crochet products, please note that all sales are final. However, if you encounter any issues with your items, please don’t hesitate to contact us immediately. We’re dedicated to ensuring your satisfaction and will work diligently to address any concerns or problems you may have with your purchase. Your happiness is our priority, and we’re here to assist you every step of the way.